CANCELLATION AND REFUND POLICY
YACHTPOINT BG OOD
Effective from: 4 June 2026 · Last updated: 4 June 2026
1. Who we are and our role
YACHTPOINT BG OOD (the “Platform” or “YachtPoint”) is a company registered in the Republic of Bulgaria:
- Name: YACHTPOINT BG OOD
- UIC (ЕИК): 208803797
- Registered address: Burgas, zh.k. Meden Rudnik, bl. 16, ent. 5, fl. 8, ap. 22, Bulgaria
- Contact email: info@yachtpoint.bg
- Website: yachtpoint.bg
Important — the legal structure of the service:
YachtPoint is an online platform and intermediary that connects vessel owners and captains (the “Captain”) with end customers (the “Customer” or “you”) wishing to book a skippered charter.
The Captain is the sole provider of the charter service. The contract for the service itself (carrying out the charter/cruise) is concluded between the Customer and the Captain. YachtPoint acts in the name of the Captain as an intermediary that:
- provides the online booking platform;
- processes payments through the payment provider Stripe;
- processes refunds on behalf of the Captain;
- receives a commission of 10% of the booking value for its intermediary service.
On a refund, YachtPoint returns to the Customer the amount due under this Policy on behalf of the Captain. Where a full refund is due, it includes the Platform’s returned commission, so the Customer receives the entire amount paid. Where a partial refund applies (see section 4.2), the corresponding portion is returned in accordance with this Policy.
2. Legal framework — two separate matters
Please note that this Policy addresses two distinct matters, which the law treats separately:
- SECTION A — Statutory rights (what the law requires). Here we explain why the statutory 14-day right of withdrawal does not apply to charter bookings for a specific date.
- SECTION B — Voluntary commercial policy (what we additionally offer). Here, regardless of the statutory framework and as an additional concession in the Customer’s favour, we describe the voluntary cancellation and refund policy that YachtPoint and the Captain apply.
These two sections must not be conflated: statutory consumer rights cannot be restricted or removed (Art. 3 ZZP). Our voluntary policy adds rights in the Customer’s favour above the legal minimum; it does not restrict them.
SECTION A — STATUTORY FRAMEWORK
3. Right of withdrawal — why the 14-day period does NOT apply
For distance contracts, consumers generally have the right to withdraw within 14 days without giving a reason (Arts. 50–56 ZZP, transposing Directive 2011/83/EU).
However, this right does NOT apply to charter bookings made through YachtPoint.
Under Art. 57(12) of the Consumer Protection Act (ZZP), the right of withdrawal does not apply to contracts “for the provision of services … related to leisure activities, if the contract provides for a specific date or period of performance.”
A skippered charter booked through YachtPoint is precisely such a leisure-related service with a specific date of performance. Therefore:
For charter bookings with a specific date, there is NO statutory 14-day right of withdrawal. Once a booking is confirmed and paid, the Customer is not entitled to withdraw without reason and obtain a full refund under Art. 50 ZZP.
Why the law provides this exception. When the Captain confirms a booking for a specific date and time, the Captain reserves the vessel and their time exclusively for that Customer and cannot offer them to anyone else. If the Customer could freely withdraw, the loss from the unused and non-resellable slot would fall entirely on the Captain. That is why the law — and common sense — places services with a specific date (accommodation, transport, car rental, leisure activities) outside the scope of the right of withdrawal.
This exception also applies where the service is sold through an intermediary acting in the name of the provider, as is the case with YachtPoint (see the judgment of the Court of Justice of the EU in Case C-96/21).
This information is provided to you in advance, before you are bound by the contract, in accordance with Art. 47(1)(11) ZZP. When completing your booking, you will be asked to expressly confirm that you are aware that the 14-day right of withdrawal does not apply to the service.
SECTION B — VOLUNTARY CANCELLATION AND REFUND POLICY
4. Cancellation by the Customer
Notwithstanding that the law provides no right of withdrawal (Section A above), and as an additional commercial concession in the Customer’s favour, YachtPoint and the Captain voluntarily offer the following cancellation policy:
4.1. Cancellation more than 72 hours before the charter start
Refund of 100% of the amount paid.
If the Customer cancels their booking more than 72 hours before the stated start (departure time) of the charter, the Customer receives a full refund (100%) of the amount paid, including the Platform’s returned commission.
4.2. Cancellation 72 hours or less before the charter start
Refund of 50% of the amount paid.
If the Customer cancels their booking 72 hours or less before the stated charter start (but before it has begun), the Customer receives a refund of 50% of the amount paid.
The remaining 50% is retained as compensation for the Captain’s actual loss from the reserved but unused slot, which due to the short notice cannot be resold to another customer. This compensation is allocated approximately as follows: about 45% to the Captain (compensating for the blocked time and vessel) and about 5% to the Platform (for administrative and payment costs already incurred).
Why the threshold is 72 hours. Within 72 hours before departure it is practically impossible to resell a reserved slot for a specific-date charter to another customer on the local coastal market. The amount retained therefore represents a good-faith pre-estimate of the Captain’s actual loss, and is not a penalty or profit.
4.3. Customer no-show
If the Customer does not appear at the agreed time and place for the charter start and has not cancelled in advance, the service is deemed to have been provided (the Captain appeared, prepared the vessel, and was ready to perform the charter).
In this case no refund is due or made — 100% of the amount paid is retained.
Why no refund is due for a no-show. Unlike a cancellation (4.1 and 4.2), where the Customer gives advance notice and the Captain has at least a minimal opportunity to react, a no-show causes the Captain to bear their full loss with no notice whatsoever — having appeared, prepared the vessel and committed the time, with no opportunity to offer the slot to another customer. Retaining the full amount on a no-show is compensation for this actual and total loss of the Captain and is proportionate to the absence of notice. (Compare: a cancellation with notice within 72 hours retains only 50% — see 4.2.)
4.4. Charter that has already started or whose date has passed
Once the charter has started or the stated departure date/time has passed, cancellation and refund are not possible, as the service is deemed provided/consumed.
5. Where the Captain does not confirm or cancels a booking
5.1. The Captain does not confirm the booking (before confirmation)
At booking, the Customer’s card is authorised, but payment is not taken until the Captain confirms the booking. If the Captain does not confirm the booking (declines it or does not respond in time):
No payment is taken and the authorisation is released — the Customer owes nothing.
Because the amount was never collected, this is not a refund but a payment that never took place. Releasing the authorisation (the temporary hold dropping off) may take a few business days depending on the Customer’s bank.
5.2. The Captain cancels an already-confirmed booking
If the Captain cancels a confirmed booking for any reason (other than those in Section 6 — adverse weather/safety):
The Customer receives a full refund (100%) of the amount paid, regardless of the timing of the cancellation.
In this case the Customer bears no financial liability and owes no fees. The Platform will assist the Customer, as far as possible, in finding an alternative Captain or date, if the Customer so wishes.
Note on symmetry of rights: This clause establishes a reciprocal right in the Customer’s favour: while late cancellation by the Customer results in 50% being retained, cancellation by the Captain entitles the Customer to a 100% refund. This balances the rights and obligations of both parties in line with the principles of Art. 143 ZZP.
6. Cancellation due to weather or safety considerations
The safety of navigation is the highest priority. The Captain, as master of the vessel, has the right and the duty to refuse or terminate the charter if weather conditions or other circumstances endanger the safety of the passengers and the vessel.
If the charter is cancelled due to weather or safety considerations (at the Captain’s discretion), the Customer may choose between:
- (a) a full refund (100%) of the amount paid; or
- (b) a free reschedule of the charter to another available date by mutual agreement.
The choice belongs to the Customer. The reschedule credit is valid for a reasonable period and may not be refused arbitrarily.
7. How refunds are made
- Timeframe: The refund is made without undue delay and no later than 14 days from acceptance of the cancellation.
- Method: The refund is made using the same payment method used for the original payment (the card used via Stripe), unless the Customer expressly agrees to another method at no additional cost.
- Who makes it: The refund is processed by YachtPoint on behalf of the Captain through the payment provider Stripe. The full amount due under this Policy is returned to the Customer, with YachtPoint also returning its own commission.
- How to cancel: The Customer can cancel their booking through their account on the platform or by contacting us at info@yachtpoint.bg.
8. Disputes, complaints and card chargebacks
We encourage Customers to resolve any matter first through the Platform — by contacting us at info@yachtpoint.bg or using our internal complaints procedure — before taking other steps. This allows eligible refunds to be processed quickly back to your card.
Nothing in this Policy limits the Customer’s statutory rights, including the right to dispute a card payment (chargeback) with their card issuer. These rights cannot be excluded or limited by contract.
9. Supervisory authority and alternative dispute resolution
- Supervisory authority: Consumer Protection Commission (KZP / Комисия за защита на потребителите)
- Address: 4A Slaveykov Sq., fl. 3, 4 and 6, Sofia
- Tel.: 0700 111 22 | Website: kzp.bg
- Alternative dispute resolution: Customers may refer a dispute to the conciliation commissions at the Consumer Protection Commission (Art. 181n et seq. ZZP).
- For consumers from another EU Member State: you may contact the European Consumer Centre Bulgaria (ecc.bg).
10. Final provisions
- This Policy is an integral part of YachtPoint’s General Terms and Conditions.
- Prices on the platform are stated as final amounts. YACHTPOINT BG OOD is not registered under the VAT Act and does not charge VAT.
- This Policy is drawn up in Bulgarian, which is the legally binding version. This English translation is provided for convenience only; in case of discrepancy, the Bulgarian version prevails.
- YachtPoint reserves the right to update this Policy. The version in force at the time of booking applies.
