General Terms of Use

GENERAL TERMS OF USE OF THE YACHTPOINT PLATFORM
YACHTPOINT BG OOD
Effective from: 4 June 2026 · Last updated: 4 June 2026

1. Who we are

These General Terms of Use govern the relationship between YACHTPOINT BG OOD (the “Platform”, “YachtPoint”, “we”) and the users of the website and booking platform yachtpoint.bg.

Name: YACHTPOINT BG OOD
UIC (ЕИК): 208803797
Registered address: Burgas, zh.k. Meden Rudnik, bl. 16, ent. 5, fl. 8, ap. 22, Bulgaria
Email: info@yachtpoint.bg
Website: yachtpoint.bg
Supervisory authority: Consumer Protection Commission (KZP), 4A Slaveykov Sq., Sofia, tel. 0700 111 22, kzp.bg

YACHTPOINT BG OOD is not registered under the VAT Act and does not charge VAT.

2. Definitions

“Platform” / “YachtPoint” — the online platform and services provided by YACHTPOINT BG OOD.
“Captain” — the owner and/or duly licensed operator of a vessel who offers charter services (skippered cruises) through the Platform. The Captain is the service provider and the carrier.
“Customer” / “you” — a natural or legal person using the Platform to book a charter.
“Charter” / “Service” — a specific skippered cruise on a fixed date and time, provided by the Captain.
“Booking” — a charter request made through the Platform.

3. YACHTPOINT’S ROLE — intermediary, not the service provider

This is a key provision. Please read it carefully.

YachtPoint is an online platform and intermediary that connects Customers with independent Captains. YachtPoint does NOT provide the charter service and is NOT a carrier.

The contract for the charter service is concluded directly between the Customer and the Captain. The Captain is the sole service provider and the sole carrier within the meaning of the Maritime Commercial Shipping Code. YachtPoint acts in the name of the Captain as an intermediary whose role is limited to:

providing the online platform for finding and booking charters;
facilitating the connection between Customer and Captain;
processing payments on behalf of the Captain through the payment provider Stripe;
processing refunds on behalf of the Captain under the Cancellation and Refund Policy.

For its intermediary service, YachtPoint receives a commission of 10% of the booking value.

The Customer selects a vessel and charter by the offered date, time and package (duration). Each vessel is operated by the Captain associated with it; accordingly, by selecting a charter the Customer concludes a service contract with the specific Captain who operates the chosen vessel.

The Customer understands and accepts that:

the Captain, not YachtPoint, is responsible for conducting the charter, for the safety of the passengers, for the seaworthiness of the vessel, and for compliance with all applicable licensing, qualification and insurance requirements;
the Captain independently sets the prices and conditions of their charters;
YachtPoint does not operate, control, or take part in conducting the charter itself.

3.1. What Captain information is shown, and when

In view of data protection (Regulation (EU) 2016/679 — GDPR), YachtPoint applies the data-minimisation principle and discloses Captain data only to the extent necessary:

Before booking (public listing): information identifying the offer and the counterparty is shown — the Captain’s name (or the vessel name / trading name), the port/area, vessel details and the final price. YachtPoint is indicated as the contact and complaints point.
After a confirmed and paid booking (and shortly before the charter): the Customer is provided only with the data needed to perform the charter — a contact phone for the Captain and the precise meeting point.
The Captain’s national identification number (ЕГН) is NEVER disclosed to the Customer at any point. The ЕГН is collected and processed by YachtPoint solely for identity verification and to comply with statutory obligations (tax and trader-traceability), is stored securely, and is not displayed publicly or on any document provided to the Customer.

4. Registration and user account

Booking may require the creation of a user account.
The Customer undertakes to provide true, accurate and current information and to keep it up to date.
The Customer is responsible for safeguarding their account credentials and for all actions taken through the account.
YachtPoint may refuse, suspend or terminate an account in case of breach of these Terms, suspected abuse, fraud or unlawful conduct, notifying the Customer unless notification is prohibited by law.

5. How the contract (booking) is concluded

The Customer selects a vessel and charter — package (duration), date and time. The Captain operating the chosen vessel is the service provider.
Before payment, the Customer is provided with the information under Art. 47 ZZP, including the main characteristics of the service, the final price, the Captain’s details, and the information that the 14-day right of withdrawal does NOT apply to the service (see section 6).
At booking, the Customer’s card is authorised (the amount is reserved), but payment is not taken immediately. The amount is collected (charged) in the name of the Captain only when the Captain confirms the booking.
The booking is subject to confirmation by the Captain. The service contract between the Customer and the Captain is deemed concluded upon the Captain’s confirmation of the booking, at which point payment is taken. If the Captain does not confirm the booking, no payment is taken and the authorisation (the reserved amount) is released — the Customer owes nothing.
The technical steps for concluding the contract, the languages in which it may be concluded, and the means of correcting input errors are available during the booking process in accordance with the Electronic Commerce Act.

6. Right of withdrawal — why the 14-day period does not apply

A charter for a specific date is a service related to leisure activities with a specific date or period of performance. Under Art. 57(12) of the Consumer Protection Act, the statutory 14-day right of withdrawal does not apply to such services.

This information is provided to the Customer in advance, before being bound by the contract, in accordance with Art. 47(1)(11) ZZP. At booking, the Customer expressly confirms awareness of this.

The cancellation and refund terms that YachtPoint and the Captain apply voluntarily are set out in the Cancellation and Refund Policy, which is an integral part of these Terms.

7. Prices and payment

Prices are stated as final amounts. The display of prices in euro (EUR) and/or in Bulgarian leva (BGN) is made in accordance with the price-display legislation in force at the relevant time: during the statutory dual price-display period, prices are shown simultaneously in euro and in leva, and after it ends, in euro.
Payments are processed securely through Stripe. YachtPoint does not store full payment-card data.
Payment is collected on behalf of the Captain. From the amount collected, YachtPoint retains its 10% commission, and the remainder is transferred to the Captain under the internal payout schedule after the charter takes place.

8. Customer obligations during the charter

The person making the booking must be at least 18 years old and have the capacity to enter into the contract. At booking, the Customer confirms this. Minors may take part in the charter only as passengers, under the responsibility and supervision of the adult Customer who made the booking. All persons on board, including children, count towards the maximum number of passengers stated for the vessel.

The Customer and their guests undertake:

to follow the Captain’s safety-related instructions;
not to board in a condition that endangers safety (including alcohol or other substances beyond permissible limits);
not to exceed the maximum number of passengers stated for the vessel;
to compensate the Captain and/or YachtPoint for damage caused intentionally or through gross negligence by the Customer or their guests.

The Captain, as master of the vessel, may refuse boarding or terminate the charter on safety grounds.

9. LIABILITY

This is a key provision. Please read it carefully.

9.1. The Captain’s liability (provider and carrier)

The Captain is solely responsible for:

the conduct, quality and safety of the charter;
the seaworthiness and technical condition of the vessel;
holding the necessary qualifications, licences and valid insurance;
any personal injury, death, property or other damage occurring during or in connection with the charter;
compliance with the Maritime Commercial Shipping Code and applicable navigation-safety requirements, including, where applicable, the mandatory passenger-insurance requirements under Regulation (EC) No 392/2009.

As carrier, the Captain bears liability towards passengers under the applicable maritime law. This liability may not be limited below the statutory minimum.

9.2. Limitation of YachtPoint’s liability

As YachtPoint is an intermediary, not the provider of the charter service or a carrier, to the extent permitted by law, YachtPoint is not liable for:

acts, omissions, negligence or non-performance by the Captain;
the safety, quality or conduct of the charter;
personal injury, death, property or other damage occurring during or in connection with the charter, caused by the Captain, the vessel or third parties;
the seaworthiness of the vessel or the Captain’s qualifications, licences or insurance;
delay, cancellation or no-show by the Captain (the consequences of which are governed by the Refund Policy);
indirect or consequential damage arising from the charter service.

9.3. Liability that is NOT excluded

Nothing in these Terms excludes or limits YachtPoint’s liability that cannot be excluded or limited by law, including:

liability for death or personal injury to the Customer caused by YachtPoint’s own act or omission (Art. 143(2)(1) ZZP);
liability for fraud, intent or gross negligence by YachtPoint;
YachtPoint’s obligations under consumer-protection law that cannot be excluded;
liability for the accuracy of YachtPoint’s own statements and information.

The limitations in section 9.2 apply only to the extent permitted by law and do not affect the Customer’s rights under section 9.3.

9.4. Vetting of Captains (no guarantee)

Upon Captain registration, YachtPoint collects and verifies identity and contact data (name, address, phone, verified email) and a document evidencing the Captain’s licence/competency, in accordance with applicable law, including Regulation (EU) 2022/2065 (Digital Services Act). This check is a limited eligibility check and is NOT a guarantee of the Captain’s competence, the validity of their licences or insurance, or the seaworthiness of the vessel. Responsibility for these matters rests entirely with the Captain.

10. Platform content and intellectual property

All Platform content (text, logo, design, software) is owned by YachtPoint or its licensors and is protected by law.
Charter information (photos, descriptions, prices) is supplied by the Captains; YachtPoint does not guarantee its completeness or accuracy but makes reasonable efforts to present it correctly.
The Customer may not copy, reproduce or use Platform content for commercial purposes without written consent.

11. Personal data

The processing of personal data is governed by YachtPoint’s Privacy Policy, prepared in accordance with Regulation (EU) 2016/679 (GDPR) and the Personal Data Protection Act.

12. Amendment of the Terms

YachtPoint may amend these Terms. Amendments are published on the website.
For a material amendment to an ongoing relationship, YachtPoint notifies the Customer with reasonable notice, and the Customer has the right to reject the amendment within the stated period (Art. 16(3) ZZD).
Each booking is governed by the Terms in force at the time it is made.

13. Governing law and dispute resolution

These Terms are governed by Bulgarian law.
In case of a dispute, the Customer may turn to the conciliation commissions at the Consumer Protection Commission (Art. 182 et seq. ZZP) as an alternative dispute-resolution route.
Nothing in this section deprives a Customer who is a consumer of the protection afforded by the mandatory rules of the law of the country of their habitual residence, including the right to bring proceedings before the competent court of their place of residence under the applicable EU rules (Regulation (EU) No 1215/2012 and Regulation (EC) No 593/2008).

14. Acceptance and final provisions

These Terms become binding on the Customer upon their express acceptance (by ticking the relevant box) before completing the booking. YachtPoint retains a record of acceptance.
The Cancellation and Refund Policy and the Privacy Policy are an integral part of these Terms.
If any clause is held invalid, the remaining clauses remain in effect.
These Terms are drawn up in Bulgarian, which is the legally binding version. The English translation is provided for convenience only; in case of discrepancy, the Bulgarian version prevails.